there are four ways to improve your csi...
... and we can help you with all of them
Autocom has been providing customer follow-up services and related CSI Support to new car dealers since 1985
We are an approved vendor to AutoNation, Hendrick Automotive
Group, and Dick Smith Automotive Group along with many independent new car dealers across the US
We have the focus
- We work exclusively for new car dealers
- We know how to improve your CSI response rate and increase your Top Box responses
- We report customer concerns quickly so you can address them before your customer is surveyed
- We tell you where to direct long term process improvement efforts
- We help you identify undesirable trends before they become a problem
We have the experience
- We have made more than four million successful contacts to customers just like yours in the past 30 years
- Our contact rate is 70% and we’ll reach many of your customers the day after the RO is closed
- Follow-up calls are made from our Michigan Call Center by trained Customer Service Representatives (and yes, English is their first language)
- Calls are brief, non-invasive, and easy on your customers
CSI is what we do.
It's all we do.